Frequently Asked Questions

Simply click "Sign Up", enter your email address, create a secure password, and verify your email. The entire process takes under 60 seconds. You'll then complete KYC verification to unlock full trading features.

You'll need a valid government-issued ID (passport, national ID, or driver's license) and a selfie. KYC is usually approved within 30 minutes.

We support users from 180+ countries. Some services may be restricted in certain jurisdictions due to local regulations. Check our supported countries list during sign-up.

Spot trading starts at 0.1% maker and 0.1% taker. Fees decrease with higher trading volume (VIP tiers) and can be reduced by up to 40% when paying fees with our native CRX token.

The minimum trade amount is $10 equivalent for most pairs. Some pairs may have different minimums which are displayed on the trading page.

We offer up to 125x leverage for BTC/USDT perpetual futures and up to 100x for other major pairs. Leverage options vary by asset and account verification level.

Go to Wallet → Deposit. You can deposit via crypto transfer, bank wire, or credit/debit card. Crypto deposits are confirmed after the required blockchain confirmations.

Crypto withdrawals are processed within 30 minutes after security checks. Bank wire withdrawals take 1-3 business days depending on your bank.

Crypto deposits are free. Withdrawal fees vary by network (e.g., BTC: 0.0005 BTC). Fiat withdrawals: free via bank wire, 1.5% via card.

We store 95% of all funds in cold storage. The platform uses multi-signature wallets, HSMs, and a $500M insurance fund. We also conduct regular third-party security audits.

Immediately change your password, revoke all API keys, and contact our 24/7 support team. We'll freeze your account if necessary while we investigate.

Yes, we strongly recommend enabling Google Authenticator 2FA. We also support SMS 2FA and hardware security keys (YubiKey).